General Manager

Oregon City, OR

1 month ago

The General Manager works with the owners to plan and direct the day-to-day operations of our boutique, both online and in store. Develop strategies to improve client service, drive store sales, increase profitability, create and implement marketing programs that will increase sales and grow the existing client base. Maintain high store standards and conditions and foster a positive environment consistent with Mary Rose mission. Ensure client needs are met, complaints are resolved and service is tailored to the needs of the individual customer. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Develop and maintain systems and standards for effective intake, marketing, storage, sales, fulfillment, and shipping of warehouse.

Responsibilities: • Oversee entire regional operation, including boutique and warehouse/fulfillment. • Lead store manager and warehouse manager and maintain a strategic connection between locations. • Work with owners to develop long term plans for company growth and ensure the implementation of the plans. • Ensure that customers are served daily, setting an example for other stylists of outstanding customer service and styling skill that will make those customers feel they got truly special items. Exposing customers to new clothing they might not have considered before. • Be actively involved in the store’s online and social media presence, spreading the mission of Mary Rose and its message of body positivity, self love, and love of others • Model the store’s available clothing and accessories in both model photo shoots as well as less formal social media and Internet posts.

• Complete regional operational requirements by scheduling and assigning employees; following up on work results • Maintain staff by recruiting, selecting, orienting and training employees • Maintain staff job results by coaching, counseling and correcting employees; planning, monitoring and appraising job results • Tracking employees work history to be sure they’re getting annual performance and wage review • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent

• Identify current and future customer requirements by establishing rapport with potential and actual customers • Ensure availability of merchandise and services by approving contracts; maintaining inventories • Suggest to owners pricing policies by reviewing merchandising activities; developing additional needed sales promotion • Market merchandise by studying advertising, sales promotion and display plans • Secure merchandise by implementing security systems and measures • Protect employees and customers by providing a safe and clean store environment • Maintain the stability and reputation of the store by complying with legal requirements • Establishing personal networks; participating in networking activities • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue • Manage all controllable costs to keep operations profitable • Manage stock levels and make key decisions about stock control • Analyze sales figures and forecast future sales • Analyze and interpret trends to facilitate planning • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing • Promote the organization locally by liaising with local schools, newspapers and the community in general

Job Type: Full-time

Pay: $17.00 - $20 per hour